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Refund Policy

Last Updated: May 2023

At Wlicense, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, refunds, and exchanges.

1. Digital Products

Due to the digital nature of our products (Microsoft license keys), all sales are generally final once the license key has been delivered to you. However, we understand that circumstances can vary, and we offer refunds under specific conditions.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

Non-functional License Key

If the license key you purchased does not work or fails to activate due to an issue on our end, we will provide either a replacement key or a full refund.

Unactivated License Key

If you have not used or activated the license key, you may request a refund within 30 days of purchase.

Incorrect Purchase

If you purchased the wrong product by mistake and notify us within 24 hours of purchase, we may provide a refund or exchange at our discretion.

Technical Incompatibility

If the product is incompatible with your system despite meeting the listed system requirements, and we cannot resolve the issue, you may be eligible for a refund.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • The license key has already been activated or used
  • You no longer need or want the product after activation
  • You purchased the product more than 30 days ago
  • The issue is due to your system not meeting the specified requirements
  • The purchase was made fraudulently or violated our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@wlicense.net
  2. Provide your order number and the email address used for the purchase
  3. Explain the reason for your refund request
  4. Include any relevant details or documentation (e.g., error messages, screenshots)

Our support team will review your request and respond within 2 business days.

5. Refund Processing

If your refund request is approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method used for the purchase
  • Processing time typically takes 5-10 business days, depending on your payment provider
  • You will receive an email confirmation once the refund has been processed

6. License Key Deactivation

When a refund is issued, the associated license key will be deactivated and will no longer be valid for activation or use. Any continued use of a refunded license key is a violation of our Terms of Service.

7. Customer Satisfaction Guarantee

We stand behind the quality of our products. If you encounter any issues with your purchase, please contact our support team, and we will make every reasonable effort to resolve the problem before considering a refund.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at support@wlicense.net.